Refund policy


    Farah Boutique – Shipping, Returns & Exchange Policy

    Please read our policies carefully before placing your order.

    By completing a purchase with Farah Boutique, you acknowledge and agree to the terms below.

    Important Information

    • Canada: Exchange service is available at the customer’s responsibility and expense.
    • * USA: Returns and exchanges are not available. No exceptions will be made.

     

    • * Worldwide: Returns and exchanges are not available.
      * All sales made with any free shipping promotion are FINAL SALE.
      * Order cancellations are not available.
      * Farah Boutique is online only. We do not have a physical store and do not offer a pickup option.
      * Please note that garment measurements may vary by approximately 1–2 cm.
      * Please follow the washing and care instructions provided for each garment.

    Business Days & Order Processing

    Farah Boutique does not operate on Saturdays or Sundays, Canadian statutory holidays, or Islamic holidays, including Eid Al-Fitr and Eid Al-Adha.

    Orders placed during weekends or holidays will be processed once we resume operations.

    Orders placed over the weekend will normally begin processing within 24 hours after we resume on Monday.

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    Exchange Policy – Canada Only

    Exchange service is available for Canadian customers only.

    To request an exchange, you must contact us within 1–2 days maximum after receiving your package.

    Exchange Conditions

    * Exchanges are available only for new, unworn items that meet our return conditions.
    * Customers are responsible for the full cost of return and exchange shipping.
    * Exchange service is provided at the customer’s responsibility and expense.
    * Items must have their original tags/labels attached and must show no signs of wear.
    * Any item returned without its original label, or showing signs of wear or use, will not qualify for exchange or store credit and may be shipped back to the customer.
    * Only one exchange is permitted per order.
    * Once an order has already been exchanged, no additional exchanges will be accepted.

    Exchange Request Timeline

    If we contact you to confirm your exchange and do not receive a response within 1–2 days, or if you do not proceed with sending the package within the required timeframe, the exchange request will be considered cancelled.

    Once you receive the return address or shipping label, the item must be shipped within 2 days. Otherwise, the exchange request will be cancelled.

    Return Shipping

    Do not send any item back without contacting us first and receiving the correct return address.

    If you prefer, you may contact us and we can purchase a return shipping label for you at a discounted rate.

    The cost of the label will be deducted from your store credit once the returned item has been received and processed.

    Store Credit

    Store credit will be issued only after we receive and inspect the returned item and confirm that it meets all exchange requirements.

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    Damaged Items

    If you receive an item that is damaged, please contact us promptly after receiving your order.

    Once the damage is reviewed and approved by Farah Boutique, the damaged item must be returned to us according to the instructions provided.

    After we receive and inspect the damaged item, store credit will be issued for the approved item.

    Refunds are not available for damaged items. Compensation will be provided in the form of store credit only.

    Please do not send any damaged item back before contacting us and receiving return instructions.

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    Sale & Clearance Items

    All sale and clearance items are FINAL SALE.

    Sale and clearance items cannot be returned or exchanged under any circumstances.

    Orders placed using a free shipping promotion or deal are also FINAL SALE.

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    United States Customers

    Returns and exchanges are strictly NOT AVAILABLE for customers in the United States.

    This policy applies to all U.S. orders.

    There are no exceptions to this policy. Please do not request a return or exchange for a U.S. order, as we will not be able to process it.

    By placing an order from the United States, you acknowledge and accept that all sales are final.

    Duties for U.S. Customers

    You do not need to pay duties when ordering from Farah Boutique. We’ve got you covered! ♡

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    Worldwide Shipping

    For all international customers outside Canada:

    All sales are final. Returns and exchanges are not available.

    Please note that your shipment may be subject to customs fees, import charges, taxes, or other fees imposed by your country.

    These charges are determined by local customs authorities and are outside of Farah Boutique’s control.

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    Lost Packages

    Once an order has been shipped, delivery is handled by the shipping carrier and is outside of Farah Boutique’s direct control.

    If your package is reported as lost, we will promptly open an investigation with the shipping carrier on your behalf.

    Please allow up to 7 business days for the carrier to complete its investigation and officially confirm whether the package has been lost.

    If the carrier confirms that the package is lost, the customer will be compensated with store credit that can be used toward a future purchase.

    Refunds are not available for confirmed lost packages.

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    Official Communication

    For any order-related concerns, exchange requests, damaged items, lost packages, or other customer service matters, email is the only official and valid method of communication with Farah Boutique.

    Messages sent through social media, Instagram DMs, comments, or any other platform should not be considered an official customer service request.

    Please allow 24–48 business hours for our team to review and respond to your email.

    Saturdays, Sundays, Canadian statutory holidays, Eid Al-Fitr, and Eid Al-Adha are not considered business days and are not included in the 24–48 business-hour response period.

    We kindly ask that you allow the full response timeframe before sending additional emails regarding the same request, as multiple messages may delay the review process.